Novel Coronavirus update:
What you need to do https://www.gov.uk/coronavirus
DO NOT go to a GP surgery, community pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people. If you cannot get through by phone, please use the link below (it is the same process for both; there is no difference):
The Practice wishes to continue to provide care to all our patients so we are operating a little bit differently. Our online appointment booking has been closed for the timebeing. Please ring the Practice and book an initial telephone appointment with a GP or Nurse, who will ring you and carry out an initial assessment. If they need to see you they will arrange this with you. Patients may also use eConsult, accessible from our website (there is no sign up requirement) which GPs will try to action within 24 hours at the latest.
We appeal to patients who have symptoms of new cough and/or fever, not to come to the surgery as you risk the welfare of other patients and staff. If our GPs and Nurses become unwell, it will have a signigicant adverse impact on our ability to continue to provide care for all patients. So we ask you to please follow the NHS advice and stay away from the Practice, Hospital or Pharmacy ... remember, we are still here and you get in touch with us by telephone or eConsult.
The Dispensary is under a great deal of pressure due to the 'panic ordering' of repeat prescriptions by several hundred patients! Our staff are working very hard and we have extra staff in to try and deal with the workload but we are also hampered by staff having to self-isolate for 14 days. There is now a 7-10 working day delay in processessing
Easy Read information can be found under 1. Accessibility Information
Welcome to Pinfold Medical Practice (formerly Butterknowle Surgery)
As a small rural practice, our objective is to provide a high standard of comprehensive traditional health care whilst embracing medical advances and new technologies. We are also a training practice for both third year and final year medical students.
We accept new patients living in our practice area, which includes the towns and villages of Butterknowle, Woodland, Copley, Hamsterley, Etherley, Toft Hill, West Auckland, Cockfield, Evenwood, Staindrop and Stainton.
To activate eConsult, go to the Appointments tab, then eConsult tab and click on the red button on the banner.
Click here to access the NHS Stay Well Website.
Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more
Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more
Changes to Repeat Prescription Ordering System from September 2019
From September 2 2019, community pharmacies will no longer be able to order repeat medication for patients. Instead patients will order their medication directly from their GP Practice.
Patients will be required to order their own medication directly with the Practice. This can be done by:
- Online ordering via the Practice website Find out more
- Using the tear off part of the repeat prescription and dropping it off at the Practice
There will be a small number of patients for whom the changes will not be suitable and it may be appropriate for their local pharmacy to continue to support them with ordering repeat medication. As part of the project, the Practice will identify these patients and special arrangements will be put in place for them.
For more information click on the below link:
Repeat Prescription Ordering System Leaflet
Registering for online services
Like To Register?
New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more
Our premises have suitable access and provisions for the disabled as well as ample parking.
Friends and Family Test
Recently had an appointment with us? Click here to let us know what you think.
(Site updated 09/04/2020)