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COVID-19: Lockdown update

7th November 2020

The global coronavirus pandemic continues to be the biggest challenge most of us have faced in our lifetimes. If you have been identified by your healthcare professional as someone who is thought to be clinically extremely vulnerable and at high risk of becoming very unwell if you catch coronavirus, you will have received a letter by the Local Authority as advised by the government to:

  • Stay at home as much as possible;
  • Work from home if you can;
  • Only exercise outside with your household bubble;
  • Continue to attend essential NHS or health and social care appointments;
  • Avoid any non-essential travel by private or public transport;
  • Avoid going to any shops or pharmacies;
  • Maintain strict social distancing, wash your hands regularly and avoid touching your face whenever you do go out.


We understand that following this advice could make it difficult for you to access essential supplies and stay in contact with others however it is important that we all do our bit to stay safe and help to protect each other.


Durham County Council, the NHS and our partners are here to support you during these challenging times.

Many of you will have had support from friends, family and neighbours already and they should continue to be your first point of contact, as well as any services which are supporting you, such as health and social care.

If friends and family can’t help, you can find local support groups and organisations at Just type in your postcode and what you need in the coronavirus section, or you can fill in the coronavirus help form at

You can also contact County Durham Together – a community hub operated to make sure you get the help and support you need. The hub can help:

  • if you need support to access essential supplies, online supermarket shopping slots, or have a question about money, housing, health or employment and you don’t know who to contact,
  • if you are feeling alone or vulnerable and staff will listen to you and connect you to an existing group or support you via our Chat Together service.

To contact the hub, call 03000 260 260 or email and our staff will be able to help you.

During lockdown, whilst you should avoid all non-essential travel by private or public transport it is important that you contact your GP or healthcare provider if you need to. You should still travel to hospital and GP appointments unless told otherwise by your GP.

It has also never been more important to have your flu vaccine to protect yourself, your family and your community. Find out more about how to access this at

Support is also available from County Durham and Darlington Fire and Rescue Service, which now carry out Safe and Wellbeing Visits over the telephone. This includes checking you have working smoke alarms, to using electrical items and planning a safe escape in an emergency. If you would like a fire safety check, then call the Community Safety Team on 0345 223 4221.

Northumbrian Water is offering a range of free Priority Services to all customers. Support can range from bottled water if your water supply is interrupted for an extended period, to a password scheme to give you peace of mind that callers to your home, either in person or on the phone, are genuine. Alternative or enhanced communications in braille, large format or audio CD, British Sign Language or text relay are also available should you need it. To sign up and inform Northumbrian Water of any specific needs, visit


Following the national guidance helps to stop the spread of coronavirus.

Continuing to follow the rules will save lives


If you develop symptoms of COVID-19 including cough, cold and fever, please do not visit the Practice.

Avoid Contact with others, arrange a COVID-19 test by ringing 119 or by visiting


The new national restrictions, and this specific advice, will apply across England for four weeks up to Wednesday 2 December.

At the end of this period, we expect to return to guidance that is specific to our region, based on the latest data.


Stay Safe



Update (2) 14th October 2020


With the added pressure of COVID-19, this year’s campaign will be delivered in a different way than previous years. This is so we can ensure that both our patients and staff are kept safe, as well as enable us to deliver the programme to a much larger number of patients in an organised and planned way.


Venue: Is now at the Practice.


When: Flu vaccinations will be carried out in stages this year according to age and arrival of flu vaccines for each age group. As the vaccines are being delivered to us on different dates, we have had to plan the clinics accordingly. Please see the schedule at the end of this update.


Who can have a flu vaccine: NHS England have stipulated groups of patients eligible for the flu vaccination and information about this can be found here

It is important that you know this is the seasonal flu vaccination programme and NOT a COVID-19 vaccination programme. As you may already know, a COVID-19 vaccine is not currently available.


Appointment booking: there will be no walk-in clinics this year. All patients wanting to have a flu vaccination must book their appointment in advance. This will help us to safely manage a much larger number of patients (with COVID-19 safety measures in place) and monitor vaccine stocks. Appointments for flu clinics should be booked online. Please telephone the surgery to book a flu vaccination appointment, only if you are unable to book online. If you are not signed up for online services, please ensure you do this as soon as possible by asking our Receptionist to help you.


Keeping you updated: unfortunately, not all the information that you need has been made available to us yet by NHS England. We will continue to update the schedule below and post this on our websiteWhen you log on to our website, please navigate to: Flu vaccinations winter season page


Flu vaccination clinic schedule (by appointment only):

Please wear a face mask when attending the clinic. If you have cold or flu like symptoms please DO NOT attend the clinic. Please stay at home until you are well again. If you are concerned about COVID-19 symptoms, then NHS 111 online will give you all the advice and information you need as well as an online assessment. If you don’t have the internet, please ring NHS 111.

Age group:

Flu vaccine:

Clinic dates:

65 years and over only

Adjuvanted Trivalent Influenza Vaccine by Seqirus UK Ltd. (aTIV)

If you have missed the previous Flu clinics please ring Practice to book an appointment .


Children aged 2 and 3 years from 1st September 2020

Fluenz Tetra Nasal Spray flu vaccine by MedImmune UK Ltd/AstraZeneca. (LAIV).

If you have missed the previous Flu clinics please ring Practice to book an appointment

At risk adults 18-64 years of age (asthma, diabetes, COPD, heart disease, pregnant, long-stay residential or care home, carer, living with someone who was an at risk shielding patient).

Quadrivalent Influenza Vaccine by Sanofi. (QIV)

If you have missed the previous Flu clinics please ring Practice to book an appointment


All patients 50 to 64 years of age

Quadrivalent Influenza Vaccine (NHS England supply, details awaited). Subject to supply and availability.

Has arrived, please book online . Alternatively ring Practice to book an appointment

Clinic dates:

Monday 30th Nov : 3pm-5pm

Friday 4th Dec : 2pm-5pm

Monday 7th Dec : 3pm-5pm

Friday 18th Dec - 2pm-5pm

Novel Coronavirus update:

What you need to do

DO NOT go to a GP surgery, community pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people. If you cannot get through by phone, please use the link below (it is the same process for both; there is no difference):

The Practice wishes to continue to provide care to all our patients so we are operating a little bit differently.  Our online appointment booking has been closed for the timebeing.  Please ring the Practice and book an initial telephone appointment with a GP or Nurse, who will ring you and carry out an initial assessment.  If they need to see you they will arrange this with you.  Patients may also use eConsult, accessible from our website (there is no sign up requirement) which GPs will try to action within 24 hours at the latest.  ***Video consultations for patients with a SMART PHONE is now enabled*** Please ring the Practice to book an appointment.

We appeal to patients who have symptoms of new cough and/or fever, not to come to the surgery as you risk the welfare of other patients and staff.  If our GPs and Nurses become unwell, it will have a signigicant adverse impact on our ability to continue to provide care for all patients.  So we ask you to please follow the NHS advice and stay away from the Practice, Hospital or Pharmacy ... remember, we are still here and you get in touch with us by telephone or eConsult.

We are pleased to report that our Dispensary is now nearly back to normal workload and therefore the waiting time has been reduced to 3-5 working days.

Easy Read information can be found under 1. Accessibility Information

What parents need to know about COVID: What parents need to know about COVID

Welcome to Pinfold Medical Practice (formerly Butterknowle Surgery)

As a small rural practice, our objective is to provide a high standard of comprehensive traditional health care whilst embracing medical advances and new technologies.  We are also a training practice for both third year and final year medical students.

We accept new patients living in our practice area, which includes the towns and villages of Butterknowle, Woodland, Copley, Hamsterley, Etherley, Toft Hill, West Auckland, Cockfield, Evenwood, Staindrop and Stainton.


To activate eConsult, go to the Appointments tab, then eConsult tab and click on the red button on the banner.

Click here to access the NHS Stay Well Website.

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

Repeat Prescriptions

Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more

Please note the Dispensary is closed between 12.30pm-2.00pm everyday. Dispensary will only take calls between 2.00pm-5.00pm.

Changes to Repeat Prescription Ordering System from September 2019

From September 2 2019, community pharmacies will no longer be able to order repeat medication for patients. Instead patients will order their medication directly from their GP Practice.

Patients will be required to order their own medication directly with the Practice. This can be done by:

  • Online ordering via the Practice website  Find out more
  • Using the tear off part of the repeat prescription and dropping it off at the Practice

There will be a small number of patients for whom the changes will not be suitable and it may be appropriate for their local pharmacy to continue to support them with ordering repeat medication. As part of the project, the Practice will identify these patients and special arrangements will be put in place for them.

For more information click on the below link:

Repeat Prescription Ordering System Leaflet

Registering for online services

Registration Form

Information Leaflet

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more

Disabled Access

Our premises have suitable access and provisions for the disabled as well as ample parking.

Friends and Family Test

Recently had an appointment with us? Click here to let us know what you think.

(Site updated 20/11/2020)
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