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Pinfold Medical PracticePinfold LaneButterknowleBishop AucklandCounty Durham, DL13 5NXTel: 01388 718230
The practice operates an appointment system for patients wanting to see a doctor or practice nurse. To make an appointment, please telephone 01388 718230 weekdays between 08:30 and 16:00. Emergencies will be given a priority appointment.
Have you heard of our patient safety Speak Up initiative? You can read all about it in the Spring 2015 Edition of our Practice Newsletter (see Latest News under Quick Links).
From 1st July 2019, the extended hours service will be offered by the Primary Care Network (Durham Dales Health Federation).
In an emergency please phone the surgery on 01388 718230 and either the duty receptionist will answer the phone or you will get a recorded message with the number to contact for the duty doctor or Urgent Care Centre. In the event of a collapse, heart attack, acute shortness of breath or other medical emergency, please dial 999.
*You may be referred on to the Urgent Care Centre at Bishop Auckland Hospital, Escomb Road (next to A&E).
If your condition is non-urgent, you can expect to see a GP within two working days (not including weekends and bank holidays), although you may have to wait longer if you want to see a particular GP. If you don’t need an appointment within two working days, you also have the option to book in advance if this is more convenient for you.
Appointments System Hints n Tips:
Appointments System Hints n Tips!
Care Navigation offers patients choice by providing information to help them move through health and social care services and access the support that is right for them. It is a tried and tested model of care in both Wakefield and South Tees, that improves access to primary care services and reduces GP pressures. It can be divided into two areas:
1. Allows frontline staff to provide patients with more information about local health and wellbeing services, both within and outside of primary care, in a safe and effective way.
2. Care Navigation offers the patient choice to access the most appropriate service first.
So, when you next telephone the surgery our Receptionist may ask you a few questions to help navigate you to the best person to help you quickly. They will not try to diagnose your problem and but you may need to tell them a little bit about why you are calling. You don't have to give this information if you prefer not to - you do have a choice in the matter.
What is a Care Navigator?
Care Navigation Poster
If possible please try to telephone reception before 10:30 if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Please be prepared to tell our receptionist about your condition so doctors can visit the most urgent cases first. The Duty doctor may wish to speak with you on the telephone to see if it would be better for you to come to the surgery to be seen immediately. Home visits are normally made in the afternoon, after morning surgery.
Please ensure you give our receptionist your correct address and contact phone number. This is particularly important if you are staying with relatives
We offer telephone consultations daily with our Doctors and Practice Nurses - please speak to our Medical Receptionist for more information on booking a telephone consultation.
eConsult FAQ for Patients (Leaflet)
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