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The Practice works collaboratively with our local federation - Durham Dales Health Federation  www.ddhf.co.uk - to provide a range of community services to our patients, such as:

  • Community Wellness Team: a team of nurses and other healthcare professionals who help support people living at home and in care homes
  • Community Psychiatric Nurses: who provide rapid access psychiatric support in the Practice for patients who need it
  • Extended Primary Care Access: which allows patients to be seen on evenings, weekends and bank holidays in a local hub, by calling NHS111
  • Pharmacists: who can help Practices manage workload relating to medication changes and reviews

Practice Management

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Miss Frances Hindley
Practice Manager
BA, NDipM

Administration

Mrs Rachel Smith (f)

DDHF Administration Support Officer

Mrs Tracy Straughan (f)

(Non Disp) Dispensary & Reception Assistant

Reception

Mrs Kathleen Tennick

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses.

 
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